Privacy Policy

  • This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.freshtodoor.ae .

What Information We May Collect From You

  • We may collect and process the following Information about you:
  • Information that you provide by filling in forms on our Platform, including information provided at the time of registering to use our Platform and other co- registrations (e.g. social media logins), subscribing to our Services, posting material or requesting further services; the Information you provide when you enter a competition or promotion via our Platform, provide reviews, testimonials or feedback on our Platform; Information you provide us, or that we may collect from you, when you report a problem with our Platform; a record of correspondence if you contact us; general, aggregated, demographic and non-personal Information; if you download or use our mobile application, we may have access to details about your location and your mobile device, including a unique identifier for your device; details of transactions you carry out through our Platform and of the fulfilment of your orders; details about your computer, including but not limited to your IP address, operating system and browser type, as well as information about your general internet usage (e.g. by using technology that stores information on or gains access to your device, such as cookies, tracking pixels, web beacons, etc., (together, “Cookies”)); your email address from a third party if you indicate that you have consented to that third party sharing your Information with us; and any other Information we consider necessary to enhance your experience on the Platform.

How We Will Use Your Information

  • We may use Information held about you in the following ways:
  • to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; to provide you with location-based services, such as advertising, search results and other personalized content; to carry out our obligations arising from any contracts entered into between you and another entity using our Platform or between you and us; to improve our Services and to deliver a better and more personalized service to you; to ensure that content from our Platform is presented in the most effective manner for you and the device you use to access our Platform; to notify you about changes to our Services; for any other reason which we deem necessary to enhance your experience of the Platform; to administer and manage our incentives programs and fulfil your requests for incentives, and/or to allow you to participate in sweepstakes and to notify you if you are a sweepstakes winner.

How We Store Your Information

  • The Information that we collect from you may be transferred to, and stored at, a destination outside of the UAE. It may also be processed by staff operating outside the UAE who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will store your Information for as long as necessary to fulfil the purposes indicated in this Privacy Policy or as otherwise permitted or required by law. Your Information may be transferred, stored, processed and used by our affiliated companies and/or non-affiliated service providers in one or more countries outside your originating country. Your payment details may be transferred to and stored with our affiliated companies in order to, among other things, process your payment details and provide support services to you.

Changes

  • We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

  • For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at: info@freshtodoor.ae